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Abdulla Baghoum

Head of Technology Operations at du | Global TechOps Strategist | Architect of AI-Native, ESG-Aligned Infrastructure | Driving Digital Resilience, Compliance & Scalable Automation
22.8 yrs experienceTelecommunications
Jan 2021

The move

MoveTECOM Group Dubai → du
TitleSenior Project Coordinator → Vice President, Head of Technology Operations at du
LocationDubai → Dubai
Career arcRooted in UAE★
First time at this levelYes ★
Cross-border moveNo — same country
UAE federal / sovereign destinationYes ★
Years in UAE24.8
Total experience22.8 years
du headcount1,001-5,000 employees
du industryTelecommunications
du HQDubai
du typePublic Company

Career arc

  1. Vice President, Head of Technology Operations at duJan 2021 — Present
    du· Dubai, United Arab Emirates· Full-time
  2. Head of TDRA ComplianceOct 2019 — Dec 2021
    du· Dubai, United Arab Emirates· Full-time
  3. Head of Operations & DevelopmentFeb 2017 — Dec 2019
    du· Dubai, United Arab Emirates· Full-time
  4. Senior Director, Network Strategy & ImplementationOct 2015 — Feb 2017
    du· Dubai, United Arab Emirates· Full-time
  5. Director Strategic ProjectsNov 2012 — Oct 2015
    du· Dubai, United Arab Emirates· Full-time
  6. Senior Service Delivery ManagerDec 2009 — Oct 2012
    du· Dubai, United Arab Emirates· Full-time
  7. Senior Project CoordinatorNov 2005 — Dec 2005
    TECOM Group Dubai· Dubai, United Arab Emirates· Full-time
  8. Project ManagerJan 2005 — Dec 2009
    du· Dubai, United Arab Emirates· Full-time
  9. Geographic Information System SpecialistJul 2003 — Nov 2005
    Dubai Municipality· Dubai, United Arab Emirates· Full-time

Education

Top skills

Network RolloutsVendor PartnershipsStrategic Human Resource PlanningProgram DevelopmentPlanning Budgeting & ForecastingCustomer Relationship Management (CRM)

About

I build intelligent national infrastructure that connects, predicts, scales, and evolves. With over 20 years in the UAE’s digital transformation journey, I lead enterprise-wide operations at du, architecting sovereign AI systems, hyperscale telecom infrastructure, and next-generation automation frameworks. I focus on delivering service resilience, CX excellence, and AI-powered sustainability, in line with the UAE’s digital ambitions. From pioneering the UAE’s first AI-native SmartNOC 2.0 to driving AED 500M+ in operational efficiencies and filing national patents for renewable telecom tech, my mission is to transform complexity into clarity and ambition into architecture. I work closely with regulators, boards, and sovereign task forces to advance digital governance, AI ethics, and infr

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