Ahmad Al-Hunaiti
Associate Director - Customer Experience at DMCC (Dubai Multi Commodities Centre)
The move
MovePwC Middle East → DMCC (Dubai Multi Commodities Centre)
TitleSenior Manager, Experience Consulting → Associate Director - Customer Experience
LocationDubai → Dubai
Career arcRecent arrival
Cross-border moveNo — same country
Years in UAE6.2
Total experience12.1 years
DMCC (Dubai Multi Commodities Centre) headcount201-500 employees
DMCC (Dubai Multi Commodities Centre) industryGovernment Administration
DMCC (Dubai Multi Commodities Centre) HQDubai, DMCC Free Zone
DMCC (Dubai Multi Commodities Centre) founded2002
DMCC (Dubai Multi Commodities Centre) typeGovernment Agency
Career arc
- Associate Director - Customer ExperienceApr 2026 — Present
DMCC (Dubai Multi Commodities Centre) - Senior Manager, Experience ConsultingDec 2023 — Apr 2026
PwC Middle East· Dubai, United Arab Emirates· Full-time - Senior Manager - Head of Advisory - Customer Experience and StrategyAug 2022 — Dec 2023
Ventures Middle East (VME)· Dubai, United Arab Emirates· Full-time
- Manager - Customer Experience and StrategyDec 2020 — Jul 2022
- Assistant Manager - Strategy and Customer Experience TransformationJan 2020 — Dec 2020
Protiviti Middle East Member Firm· Dubai, United Arab Emirates· Full-time - Customer Insights and Customer Experience Team LeaderFeb 2018 — Nov 2019
Orange· Amman, Jordan· Full-time - Business Process Management Senior AnalystSep 2015 — Feb 2018Orange· Jordan· Full-time
- Business Process EngineerApr 2015 — Sep 2015NNational Paints Factories Co. LTD.· Jordan· Full-time
- Business Process EngineerJan 2014 — Apr 2015
Naouri Group· Jordan· Full-time
Education
- Jordan University of Science and TechnologyBachelor's degree · Industrial Engineering2008 — 2013
Languages
- Arabic
- English
Top skills
EngineeringBusiness ProcessISO StandardsDocumentationRoot Cause AnalysisContinuous Improvement
About
With over 12 years of experience, Ahmad specializes in transforming customer experiences, designing seamless service solutions, and driving strategic business improvements. He has led major projects across the region, delivering tangible results that enhance customer satisfaction, operational efficiency, and business growth. His expertise lies in bridging the gap between strategy and execution, leveraging service design, and data-driven insights to create customer-centric solutions that make a lasting impact. Passionate about innovation and continuous improvement, he thrives on solving complex challenges and driving meaningful change.