Ahmad ALBanna
Senior Director Fixed and Enterprise Customer Experience at Etisalat
The move
MoveEtisalat → Etisalat
TitleDirector Customer Service and data analytic → Senior Director Fixed and Enterprise Customer Experience
LocationDubai → Dubai
Career arcRooted in UAE★
Cross-border moveYes · Dubai → United Arab Emirates
Years in UAE33.2
Total experience24.6 years
Etisalat headcount10,001+ employees
Etisalat industryTelecommunications
Etisalat HQAbu Dhabi
Etisalat typePublic Company
Career arc
- Senior Director Fixed and Enterprise Customer ExperienceNov 2017 — Present
Etisalat· Dubai, United Arab Emirates
- Director Customer Service and data analyticOct 2014 — Present
- Senior Manager Business Intelligence AnalyticFeb 2014 — Sep 2014
- Senior Manager Customer ExperienceAug 2013 — Feb 2014
- Senior Manager Core Network DesignJul 2012 — Aug 2013
- Senior Manager Multi Service Core NetworkFeb 2009 — Jun 2012
- Manager / Multi Service Core NetworkMay 2005 — Feb 2009
- Engineer/ Network PlanningDec 2002 — May 2005
- Engineer/ Backbone OperationAug 2001 — Dec 2002
Education
- Khalifa University B.Eng · Computer Engineering1996 — 2001
Top skills
Network Design• Ability to make predictions and forecast the financial markets• Designing telecom networks.• Leading major projects that include RFP writing & tender evaluation.Data Center• Financial calculation in order to calculate ROI & NPV for new projects.
About
Building Big Data solution Building analytic system for proactive customer experience