Ahmed Yousry
CBO & Board Member - Appenza AI Studio
The move
Movee& CX Solutions Egypt → e&
TitleHead of BPO Business Development & PMO → Head of Workforce Management- e& Business - Governance
LocationEtisalat → Abu Dhabi
Career arcRecent arrival
Cross-border moveYes · Etisalat → United Arab Emirates
Years in UAE6.5
Total experience24.2 years
e& headcount10,001+ employees
e& industryTechnology, Information and Internet
e& HQAbu Dhabi
e& typePrivately Held
Career arc
- Board Member - Chief Business OfficerFeb 2026 — Present
appenza· Cairo, Egypt
- Head of Workforce Management- e& Business - GovernanceMay 2025 — Feb 2026
e&· Abu Dhabi Emirate, United Arab Emirates· Full-time - Head of Global Workforce Management, Planning and Governance- CX & Contact CenterAug 2019 — May 2025e&· Dubai, United Arab Emirates· Full-time
- Head of BPO Business Development & PMOMay 2018 — Aug 2019
e& CX Solutions Egypt· Etisalat - Senior Manager Customer Operations Planning & Decision SupportAug 2011 — May 2018
e& Egypt· Full-time - Manager Customer Experience PMOJan 2010 — Aug 2011
Etisalat Misr· Full-time
- Customer Care & Sales Operation Fulfillment ManagerJan 2009 — Jan 2010
- Workforce Management ManagerJan 2007 — Jan 2009
- Workforce Management SupervisorMar 2006 — Jan 2007
Xceed· Cairo, Egypt· Full-time
- Workforce Management SpecialistMar 2003 — Jan 2006
- Financial AnalystJan 2002 — Mar 2003
Mostafa Shawki & Co.· Cairo, Egypt· Full-time
Education
- Arab Academy for Science, Technology and Maritime TransportMaster of Business Administration - MBA · Master of Strategic Management2020
- Cairo UniversityBachelor's degree · Commerce and Business AdministrationPresent
Top skills
Artificial Intelligence (AI)Business AnalysisBusiness PlanningGenAI Virtual AssistantsAnalysisStrategy
About
Business and Operations Executive with 25+ years of leadership experience across Technology, Digital Transformation, BPO, and Customer Experience. Proven track record in building and scaling complex operations, driving cost optimization, and leading multi-market growth initiatives.Specialized in AI-driven service models, workforce optimization, enterprise strategy, and performance governance, with hands-on expertise in telecom, real estate operations, and large-scale service industries. Known for transforming organizations through data-driven decision making, operational excellence, and sustainable business expansion.