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Ali Sheikh

Senior Director | Enterprise Portfolio, PMO & Strategic projects & Service management | AI, Digital & Mega Programs| PgmP, ITIL Expert
22.7 yrs experienceInformation Technology & Services
Feb 2014

The move

MoveSmart World → Etisalat UAE
TitleService Delivery Manager → Sr. Director Project Delivery and Service integration
LocationMinistry of Foreign Affairs Abu Dhabi → Abu Dhabi
Career arcRooted in UAE★
Cross-border moveYes · Ministry Of Foreign Affairs Abu Dhabi → United Arab Emirates
Native languageArabic
Years in UAE20.6
Total experience22.7 years
Etisalat UAE headcount10,001+ employees
Etisalat UAE industryTelecommunications
Etisalat UAE HQAbu Dhabi
Etisalat UAE typePublic Company

Career arc

  1. Sr. Director Project Delivery and Service integrationFeb 2014 — Present
    Etisalat UAE· Abu Dhabi Emirate, United Arab Emirates· Full-time
  2. Service Delivery ManagerJan 2012 — Feb 2014
    Smart World· Ministry of Foreign Affairs Abu Dhabi
  3. Operations ManagerJul 2010 — Feb 2012
    Wipro Technologies· Dubai
  4. Team LeadJul 2009 — Jul 2010
    Wipro Technologies· Dubai
  5. Operations Administrations OfficerFeb 2009 — Jul 2009
    National Bank of Abu Dhabi· Dubai
  6. IT Help Desk Team Leader/System AnalystOct 2007 — Nov 2008
    Oman Insurance Company PSC· Dubai
  7. System Analyst/ProgrammerAug 2005 — Oct 2007
    Oman Insurance Company PSC· Dubai
  8. Systems Administrator/Lotus Notes Domino AdministratorJun 2003 — Aug 2005
    Oman Insurance Company PSC

Languages

  • Arabic · Native or bilingual
  • English · Full professional

Top skills

Program Delivery ManagementProduct RequirementsProject DeliveryStakeholder ManagementCustomer Service ManagementPeople Management

About

A dynamic professional with nearly 20+ years of rich experience in managing complex systems support and complex ICT programs; track record of successfully handling on-site & off-site planning, feasibility studies, installation, configuration and maintenance for complex information systems using diverse technologies, frameworks & Standards (ITIL , ISO 20000 , PMP, Six Sigma & PGMP). Insightful knowledge of process analysis and designing with comprehensive experience in technical solution architecting and conceptualization for enterprise wide IT solutions in varied domains like EUS, Network, Server and Database with alignment of business/information systems. Extensive knowledge in IT/ICT, a keen planner, strategist & implementer with expertise in managing global delivery frameworks an

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