Chakra Sampath
IT Service Management | Service Quality, Incident & Problem Management | Global Operations Leadership – FAB | AIOps, Observability & CSI | 29+ Years in Banking Technology Across UAE, UK & India | ITIL 4 | MBA
The move
MoveFirst Abu Dhabi Bank → First Abu Dhabi Bank (FAB)
TitleService Delivery Manager → Service Owner - Head of Global Operations Centre (GOC)
LocationAbu Dhabi → Abu Dhabi
Career arcRecent arrival
Cross-border moveNo — same country
UAE federal / sovereign destinationYes ★
Years in UAE10.7
Total experience29.7 years
First Abu Dhabi Bank (FAB) headcount1,001-5,000 employees
First Abu Dhabi Bank (FAB) industryBanking
First Abu Dhabi Bank (FAB) HQAbu Dhabi, Abu Dhabi
First Abu Dhabi Bank (FAB) typePublic Company
Career arc
- Service Owner - Head of Global Operations Centre (GOC)Sep 2020 — Present
First Abu Dhabi Bank (FAB)· Abu Dhabi, United Arab Emirates· Full-time - Service Delivery ManagerAug 2015 — Aug 2020
First Abu Dhabi Bank· Abu Dhabi, United Arab Emirates· Full-time - Assistant Vice President - IT Service DeliveryJun 2011 — Jul 2015
Wells Fargo· Bengaluru Area, India· Full-time - Service Delivery - IT & Process ExcellenceJul 2005 — Jun 2011
GE Healthcare· Amersham, United Kingdom· Full-time - Technical ConsultantApr 2002 — Jul 2005
Glenigan· Bournemouth, United Kingdom· Full-time
- Technical ConsultantApr 2000 — Apr 2002
Agilisys· London, United Kingdom· Contract
- Systems AnalystJul 1996 — Nov 2003
Ramco Systems· Chennai, India & London, United Kingdom· Full-time
Education
- Durham University Business SchoolMaster of Business Administration2003 — 2006
- Bharathidasan University, TiruchirappalliB.Sc., · Mathematics1993 — 1996
- Hindu Senior Secondary School, Triplicane, Chennai1986 — 1993
- A.R.R. Matriculation Higher Secondary School, Kumbakonam1983 — 1986
- Bharathidasan University, TiruchirappalliMasters in Computer Applications1997 — 2000