Claudio Quadarella
Operations | Transformation | Builder | Design Thinking HCD | Customer Experience
The move
MoveFirst Abu Dhabi Bank (FAB) → UAE Banks Federation
TitleHead of Group Operations → Chairman of the Operations Committee
LocationUnited Arab Emirates → United Arab Emirates
Career arcRecent arrival
Cross-border moveNo — same country
Native languageItalian, English
Years in UAE7.6
Total experience19.9 years
UAE Banks Federation headcount11-50 employees
UAE Banks Federation industryBanking
UAE Banks Federation HQAbu Dhabi
UAE Banks Federation founded1982
UAE Banks Federation typeNonprofit
Career arc
- Chairman of the Operations CommitteeOct 2025 — Present
UAE Banks Federation· United Arab Emirates· Full-time - Member of the Operations Committee2023 — PresentUAE Banks Federation· United Arab Emirates· Full-time
- Head of Group OperationsNov 2022 — Present
First Abu Dhabi Bank (FAB)· United Arab Emirates· Full-time - Business Development Lead experience based acceleration for Asia Pacific & JapanAug 2022 — Nov 2022
Amazon Web Services (AWS)· Singapore· Full-time - Executive Director - Group Transformation & Operational ExcellenceFeb 2019 — Jul 2022
Standard Chartered Bank· Singapore· Full-time - COO Singapore and South AsiaApr 2017 — Feb 2019
Willis Towers Watson· Singapore· Full-time
- Transformation leadMar 2016 — Dec 2017
- COO Marsh China - interimFeb 2015 — May 2015
Marsh· Shanghai City, China - Transformation head - Asia PacificJun 2014 — Feb 2016Marsh· Singapore
- President & CEO ING Global Services & OperationsMar 2013 — May 2014
ING· Manila, Philippines· Full-time - Regional Vice President of Operations - ING Commercial Banking AsiaAug 2010 — Apr 2013ING· Singapore· Full-time
- Business Manager - International NetworkMar 2009 — Jul 2010IING Commercial Banking Amsterdam· Amsterdam Area, Netherlands· Full-time
- Business Development Manager ING Investment Management TaiwanNov 2007 — Feb 2009ING· Taipei City, Taiwan· Full-time
- Graduate Management TraineeNov 2006 — Oct 2007ING· Amsterdam Area, Netherlands
- International Graduate Management program2006 — 2009ING
Education
- Cornell UniversityAdvanced Development Program2013 — 2014
- Università degli Studi di Napoli Federico IIMaster Degree · Electronic EngineeringPresent
- University of New Hampshire - Whittemore School of Business and EconomicsMBAPresent
- National Taiwan Normal University· Mandarin Chinese Language2008 — 2008
Languages
- Chinese · Elementary
- Portuguese · Full professional
- Italian · Native or bilingual
- English · Native or bilingual
Top skills
OutsourcingBusiness Process ImprovementProgram ManagementBusiness TransformationProject Portfolio ManagementBanking
About
Global Transformation leader with 20 years of experience in Banking, Asset Management & Insurance, shaping and delivering business, operations and cultural transformations as well as holding COO line management positions Seasoned change practitioner and facilitator well versed in Operational Excellence, Lean Six Sigma, Digital Transformation, Innovation, Design Thinking, Human Centered Design, Client Experience, Agile, Outsourcing Results-oriented executive recognized for collaborative leadership style with extensive experience in leading cross functional teams and ability to translate complex operational, regulatory, legal and compliance concepts into tangible action plans and lead to achieve record impact