Folker Heim
Chief Operating Officer at Global Hotel Alliance
The move
MoveKempinski Hotels → Global Hotel Alliance
TitleDirector Customer Relationship Management → Chief Operating Officer
LocationGeneva → Dubai
Career arcRecent arrival
First time at this levelYes ★
Cross-border moveYes · Switzerland → United Arab Emirates
Native languageGerman
Years in UAE8.5
Total experience29.7 years
Global Hotel Alliance headcount51-200 employees
Global Hotel Alliance industryHospitality
Global Hotel Alliance HQDubai
Global Hotel Alliance founded2004
Global Hotel Alliance typePrivately Held
Career arc
- Chief Operating OfficerJan 2020 — Present
Global Hotel Alliance· Dubai, United Arab Emirates· Full-time - Head Of OperationsNov 2017 — Jan 2020Global Hotel Alliance· Dubai, United Arab Emirates
- Head of LoyaltyJul 2009 — Nov 2017Global Hotel Alliance· Geneva Area, Switzerland
- Director Customer Relationship ManagementJan 2007 — Jun 2009
Kempinski Hotels· Geneva Area, Switzerland - Customer Relationship ManagerMar 2002 — Dec 2006Kempinski Hotels· Geneva Area, Switzerland
- Director of MarketingFeb 2001 — Feb 2002
neowelt media group GmbH· Munich Area, Germany
- Technology & Revenue ManagerMay 2000 — Jan 2001HHotel Vier Jahreszeiten Kempinski· Munich Area, Germany
- Sales ManagerJul 1999 — Apr 2000HHotel Vier Jahreszeiten Kempinski· Munich Area, Germany
- Reservations ManagerNov 1998 — Jun 1999HHotel Vier Jahreszeiten Kempinski· Munich Area, Germany
- Rooms Division Management Trainee/Assistant Reservations ManagerSep 1996 — Oct 1998HHotel Vier Jahreszeiten Kempinski· Munich Area, Germany
- Night AuditorDec 1995 — Jul 1996
Hotel President Wilson· Geneva Area, Switzerland
Education
- Institut Hotelier Cesar RitzHigher Diploma · Hospitality Management1995 — 1996
- Hardtberg Gymnasium1983 — 1990
- Reims Management SchoolMaster of Business Administration (MBA) · Hospitality Administration/Management2008 — 2010
Languages
- French · Limited working
- German · Native or bilingual
- English · Full professional
Top skills
LuxuryMarketing CommunicationsLoyalty Program DevelopmentCall CenterHospitality IndustryBrand Loyalty
About
Experienced Head of Operations with a demonstrated history of working with hotel loyalty programmes. Skilled in Customer Relationship Management (CRM), hospitality technology, Loyalty Programs, and Contact Centers. Strong professional with a Master of Business Administration (MBA) from Reims Management School.