Gaurav Vijh

Career arc

1. Global Vice President - eCommerce & Loyalty - Raffles & FairmontJul 2024 — Present

   Accor· Dubai, United Arab Emirates· Full-time
2. Vice President, Digital & eCommerceJan 2023 — Aug 2024

   Fairmont Hotels & Resorts· Dubai, United Arab Emirates· Full-time
3. Vice President, Digital & eCommerce India, Middle East, Africa & TurkeyMar 2022 — Dec 2022

   Accor· Dubai, United Arab Emirates
4. Director, eCommerce & Distribution Middle East & AfricaJul 2017 — Mar 2022

   Accor· Dubai, United Arab Emirates
5. Senior Manger Digital/eCommerceApr 2016 — Jun 2017

   Dubai Parks and Resorts· Dubai, United Arab Emirates
6. Senior Manager eCommerce MEA&TApr 2014 — Apr 2016

   Hilton Worldwide· Dubai
7. eCommerce Manager - Middle East & AfricaJan 2012 — May 2014

   Hilton Worldwide· Dubai
8. Financial AnalystJul 2010 — Jan 2012

   Yahoo!
9. Web AnalystJun 2009 — Jul 2010

   Jumeirah
10. Market Strategy Support SpecialistOct 2007 — May 2009

    Jumeirah
11. Team Leader - Reservations2005 — 2007

    Jumeirah

Education

• GEMS Education
  High School · Higher Education/Higher Education Administration1998 — 2001
• SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
  MBA · Specialization in Marketing and Finance2007 — 2010
• Merit Swiss Asian School of Hotel Management
  Diploma · Hotel Management2001 — 2005
• CFA
  · Finance and Financial Management Services2009 — 2010

About

With over 20 years of experience in luxury hospitality, I am a seasoned leader in digital development, transformation, and performance. As the VP of Digital & eCommerce at Fairmont Hotels & Resorts, I oversee the company's global digital and e-commerce strategy, spanning over 75 properties in 24 countries and multiple languages. My core competencies include developing and executing digital marketing campaigns, launching and optimizing platforms and mobile apps, driving digital acquisition and retention, and managing digital partnerships and channels. I also have a strong financial background, thanks to my CFA certification, which enables me to measure and optimize the return on investment of digital initiatives. I am passionate about delivering exceptional customer experiences and enhanci

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