Gian Paolo Franzoni
Digital Transformation & CX Executive | Business Architecture | Data Strategy | B2B | UAE
The move
MoveEricsson → e& UAE
TitleSenior Consultant → Director, Digital Business Design
LocationDubai → Dubai
Career arcRooted in UAE★
Cross-border moveNo — same country
Native languageItaliano
Years in UAE14.8
Total experience16.7 years
e& UAE headcount10,001+ employees
e& UAE industryTelecommunications
e& UAE HQAbu Dhabi
e& UAE typePublic Company
Career arc
- Director, Digital Business DesignSep 2023 — Present
e& UAE· Dubai, United Arab Emirates· Full-time - Director, Customer ExperienceJan 2018 — Sep 2023e& UAE· Dubai, United Arab Emirates
- Head of Business TransformationJan 2015 — Jan 2018e& UAE· Dubai, United Arab Emirates
- Senior ConsultantOct 2013 — Dec 2014
Ericsson· Dubai, United Arab Emirates - ConsultantJun 2011 — Sep 2013Ericsson· Dubai, United Arab Emirates
- Business AnalystMar 2010 — May 2011
Accenture· Milan - Lean Enterprise ConsultantMar 2009 — Dec 2009
KONE· Milan
Education
- Politecnico di MilanoBachelor's degree · Management and Production Engineering2009
Languages
- Italiano · Native or bilingual
- Inglese · Full professional
Top skills
Business StrategyTelecommunicationsCustomer ExperienceProcess OptimizationDigital StrategyE-Commerce
About
Senior executive with over 15 years of experience at the intersection of business strategy, digital transformation and data governance, mostly within large, complex organisations where the pace of change rarely slows down. Specialises in bringing structure to ambiguity: designing the architecture, processes and data foundations that allow businesses to scale, automate and make better decisions. At e&, has led mandates spanning customer experience, business transformation, platform design and data strategy, consistently operating at the point where business intent meets technological execution. Known for building frameworks that last and teams that deliver.