Jad Kahawati

Digital Transformation Leader

19.1 yrs experienceTelecommunications

Apr 2025Added yesterday

The move

MoveAlfa Telecommunications → du

TitleContact Center Digital Head of Subunit → Journeys & Channels Transformation Sr. Director

LocationLebanon - Furn el Chebbak → United Arab Emirates

Career arcRecent arrival

Cross-border moveYes · Lebanon - Furn El Chebbak → United Arab Emirates

UAE federal / sovereign destinationYes ★

Years in UAE4.7

Total experience19.1 years

du headcount1,001-5,000 employees

du industryTelecommunications

du HQDubai

du typePublic Company

Career arc

Journeys & Channels Transformation Sr. DirectorApr 2025 — Present
du· United Arab Emirates· Full-time
Enterprise Business DirectorJun 2023 — Apr 2025
du· Dubai, United Arab Emirates· Full-time
Channel Care DirectorNov 2021 — Aug 2023
du· United Arab Emirates· Full-time
Digital AdvisorFeb 2018 — Nov 2021
Saudi Telecom Company
E-Care AdvisorDec 2015 — Feb 2018
Saudi Telecom Company· Saudi Arabia
Contact Center Digital Head of SubunitMay 2013 — Dec 2015
Alfa Telecommunications· Lebanon - Furn el Chebbak
Contact Center Team SupervisorAug 2010 — May 2013
Alfa Telecommunications· Lebanon - Furn el Chebbak
Training Support Senior ExpertDec 2008 — Aug 2010
Alfa Telecommunications· Lebanon - Furn el Chebbak
Customer Service RepresentativeMar 2007 — Nov 2008
Alfa Telecommunications· Lebanon - Furn el Chebbak

Education

The Academy of Digital Business Leaders
Executive Diploma · Digital Business Leadership2017 — 2017
American University College of Science and Technology
Bachelor · Business Management2001 — 2006
Mont la Salle
Experimental Sciences1990 — 2000

Languages

Top skills

Strategic LeadershipBusiness-to-Business (B2B)Customer Relationship Management (CRM)Leadership DevelopmentCustomer SatisfactionCustomer-focused Service

About

I am a digital transformation leader, currently Journeys & Channels Transformation Senior Director with du, after various earlier roles including Enterprise Business Director and Channel Care Director (du), and Digital Advisor to the GM of Customer Experience (STC – Saudi Telecom Company). My career has included the ideation & development of new digital-first strategy, leading major multi-billion digital change & transformation programs, managing & developing diverse high-performing teams, new operating model roll-outs and handling CXO-level stakeholder relationships. I have consistently delivered complex change & innovation – driving revenue growth, improving customer experience & company culture, increasing digital adoption and decreasing costs. My commercial, analytical, communicati

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