Joe El Khoury Aouad
Director Call Center Operations at e& UAE
The move
MoveChalhoub Group → e& UAE
TitleCustomer Care Community Management → Director Call Center Operations - High Value Customers
LocationUnited Arab Emirates → United Arab Emirates
Career arcRecent arrival
Cross-border moveNo — same country
Years in UAE4.7
Total experience21.4 years
e& UAE headcount10,001+ employees
e& UAE industryTelecommunications
e& UAE HQAbu Dhabi
e& UAE typePublic Company
Career arc
- Director Call Center Operations - High Value CustomersMay 2022 — Present
e& UAE· United Arab Emirates· Full-time - Customer Care Community ManagementAug 2021 — Apr 2022
Chalhoub Group· United Arab Emirates· Full-time - Contact Center Sr. ManagerJan 2021 — Aug 2021
Alfa Telecommunications - High Value & Digital Contact Center ManagerJun 2010 — Dec 2020Alfa Telecommunications· Lebanon
- Contact Center Team SupervisorMar 2007 — Jun 2010AAlfa - Managed by Orascom Telecom
- Customer service representativeOct 2004 — Mar 2007AAlfa - Managed by Orascom Telecom
Education
- SSCC Sioufi (Saints-Coeurs Sioufi)Present
- Jamiat al rouhai Kodos-kaslikBA · Finance1999 — 2003
- Jamiat al rouhai Kodos-kaslikMaitrise · Management2003 — 2004