Junaid Azim
Group Director - Customer Service & Experience at Etisalat
The move
MoveEtisalat → e&
TitleProduct Development, Marketing Specialist: Etisalat → Director Customer Service & Experience - Consumer - International
LocationUnited Arab Emirates → Abu Dhabi
Cross-border moveNo — same country
Native languageUrdu, English
Years in UAE21.0
Total experience31.7 years
e& headcount10,001+ employees
e& industryTechnology, Information and Internet
e& HQAbu Dhabi
e& typePrivately Held
Career arc
- Director Customer Service & Experience - Consumer - InternationalJun 2013 — Present
e&· Abu Dhabi, United Arab Emirates· Full-time - Executive Vice President PTCL Contact Centers | Senior Advisor (Commercial) EtisalatJan 2007 — Jun 2013
Etisalat· Pakistan - Product Development, Marketing Specialist: EtisalatSep 2001 — Dec 2006Etisalat· United Arab Emirates
- Assistant Manager Telecommunications SalesNov 1998 — Sep 2001WWAFA Technical Systems Services· United Arab Emirates
- Manager: Project Engineer, Business Development, MarketingMar 1995 — Jul 1998
Solo Dynamics Corporation· Pakistan
- Field EngineerMar 1994 — Feb 1995
Face Consulting Engineers· Pakistan
Education
- NED University of Engineering and TechnologyBachelor of Engineering (B.E.) · Electrical, Electronics and Communications Engineering1988 — 1992
Languages
- Urdu · Native or bilingual
- Arabic · Limited working
- English · Native or bilingual
Top skills
3GVoIPVASOutsourcingTransmissionCall Centers
About
★ Proven Executive with 25 Years Experience: Techno-Commercial | Telecom | IT | Contact Center | Customer Services | Sales | Marketing | Management Consulting | Technology ★ Bachelor of Engineering (B.E.), Electrical and Communications Engineering - NED University ★ Emirates Telecommunications Corporation – Etisalat is the largest Telecom operator in the Middle East and Africa regions. Etisalat operates in 18 countries across Asia, the Middle East and Africa, a coverage area which reaches more than two billion people. Etisalat group’s global subscriber base exceeds over 150 million subscribers through mobile, landline voice and data services.