The Wire
← back to the wire

Kareem Mazhar

VP of CX | Customer Experience Management | Customer Experience Consultant | Business Transformation
14.7 yrs experienceFinancial Services
Apr 2026

The move

MoveWhizmo → Driven Properties
TitleHead - Customer & Product Experience → Director of CX & Business Transformation
LocationDubai → Dubai
Career arcRooted in UAE★
Cross-border moveNo — same country
Years in UAE13.1
Total experience14.7 years
Driven Properties headcount501-1,000 employees
Driven Properties industryReal Estate
Driven Properties HQDubai, Dubai
Driven Properties founded2012
Driven Properties typePrivately Held

Career arc

  1. Director of CX & Business TransformationApr 2026 — Present
    Driven Properties· Dubai, United Arab Emirates· Full-time
  2. Head - Customer & Product ExperienceJan 2026 — Mar 2026
    Whizmo· Dubai, United Arab Emirates· Full-time
  3. Head - Customer ExcellenceNov 2024 — Jan 2026
    Whizmo· Dubai, United Arab Emirates· Full-time
  4. Global VP of CX & OpsMar 2022 — Sep 2024
    Rain· Dubai, United Arab Emirates· Full-time
  5. Global Head of CXDec 2021 — Mar 2022
    Rain· Dubai, United Arab Emirates· Full-time
  6. Customer Experience ManagerOct 2020 — Dec 2021
    Rain· Dubai, United Arab Emirates· Full-time
  7. Senior CX Product ManagerOct 2020 — Dec 2021
    Rain· Dubai, United Arab Emirates· Full-time
  8. Operations ManagerSep 2019 — Apr 2020
    Startupbootcamp FinTech· Dubai, United Arab Emirates· Full-time
  9. Senior Business Relationship ManagerJan 2018 — Oct 2020
    Arabhardware· Dubai, United Arab Emirates
  10. Customer Experience ManagerJul 2017 — Jun 2019
    dubizzle
  11. Operations Supervisor and TrainerApr 2014 — Jun 2017
    dubizzle.com
  12. Customer Service ManagerApr 2014 — Jul 2017
    Dubizzle.com· United Arab Emirates
  13. Co-Founder & Operations ManagerNov 2012 — Oct 2020
    ArabHardware· Egypt
  14. AssociateJun 2011 — May 2013
    DAREnDEAL

Education

Top skills

Online MarketingE-commerceManagementFacebookMarket ResearchProblem Solving

About

With over 13 years of experience in the technology industry, I have a proven track record of designing and implementing customer-centric strategies and solutions that drive engagement, loyalty, and retention. My core competencies include customer relationship management (CRM), customer service management, user experience (UX) research, and product management. I leverage these skills to optimize customer journeys, identify pain points and opportunities, and align customer needs and expectations with business goals and outcomes. I am passionate about improving people's lives through technology and innovation, and I constantly seek new ways to enhance customer satisfaction and value. I also enjoy photography as a hobby and a way to express my creativity and vision.

Share this move

View profile on LinkedIn