Khalid Ali
Leading innovative IT solutions for modern workplace needs.
The move
MoveEtisalat → e& UAE
TitleSr.Manager - Centralized Incident Management → Sr.Director Modern Workplace
LocationAbu Dhabi → Abu Dhabi
Career arcRecent arrival
Cross-border moveYes · United Arab Emirates → Abu Dhabi
Years in UAE7.4
Total experience18.9 years
e& UAE headcount10,001+ employees
e& UAE industryTelecommunications
e& UAE HQAbu Dhabi
e& UAE typePublic Company
Career arc
- Sr.Director Modern WorkplaceJan 2019 — Present
e& UAE· Abu Dhabi· Full-time - Sr.Manager - Centralized Incident ManagementMar 2012 — Nov 2017
Etisalat - IT Support SuperintendentFeb 1999 — Dec 2004Etisalat
Education
- Dubai Men's CollegeHigher Diploma · Business Information Technology1994 — 1998
Top skills
Microsoft OfficeStrategic ThinkingCustomer ServiceModern workService Delivery ManagementIT Operations
About
With over eight years as Sr. Director of Modern Workplace at e& UAE, I focus on aligning corporate and IT objectives to deliver innovative solutions that address evolving business needs. By leveraging expertise in customer service, virtual desktop environments, and Microsoft Modern Workplace, I lead multi-disciplinary teams to enhance IT services, including user support and infrastructure stability. Dedicated to fostering collaboration between business and IT, I oversee the Internal Service Center and end-user support efforts to support organizational goals. My mission is to empower teams, optimize service delivery, and support the transition to modern workplace solutions while ensuring exceptional customer experiences.