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Mainak Mukherjee

Helping organizations infuse AI in all their business processes
26.7 yrs experienceMedia Production
Nov 2023

The move

MoveADA → du
TitleCommercial Head - Customer Engagement Solutions → Director Advanced platforms
LocationKuala Lumpur → United Arab Emirates
Career arcRecent arrival
Cross-border moveYes · Malaysia → United Arab Emirates
UAE federal / sovereign destinationYes ★
Native languageHindi, Bengali
Years in UAE2.5
Total experience26.7 years
du headcount1,001-5,000 employees
du industryTelecommunications
du HQDubai
du typePublic Company

Career arc

  1. Director Advanced platformsNov 2023 — Present
    du· United Arab Emirates· Full-time
  2. Commercial Head - Customer Engagement SolutionsApr 2019 — Oct 2023
    ADA· Kuala Lumpur, Malaysia· Full-time
  3. Adopting DevOps as a culture, a movement, a philosophyApr 2018 — Apr 2019
    Amdocs· Kuala Lumpur, Malaysia
  4. Savouring every day of the digital transformation journeyNov 2014 — Dec 2017
    Maxis· Kuala Lumpur, Malaysia
  5. Passionately delivering customer value by managing complex marketing automation & data projectsJun 2009 — Sep 2014
    IBM· Kuala Lumpur, Malaysia
  6. Managing customer lifecycle effectively through data enabled insightsJun 2006 — Jun 2009
    PT. XL Axiata Tbk· Greater Jakarta Area, Indonesia
  7. Retaining valuable customers in a highly competitive marketAug 2004 — May 2006
    TATA Communications Ltd. (fka VSNL)· Mumbai Area, India
  8. Understanding customers needs is key for a successful product portfolioAug 2003 — Jul 2004
    Vodafone India· Pune Area, India
  9. A seemless service experience is key for customer satisfactionDec 2001 — Jul 2003
    Tata Teleservices Ltd· Pune Area, India
  10. Key to a successful project is unwavering focus on outcomesSep 1998 — Oct 2001
    Chrysalis Information Systems Ltd· Mumbai Area, India

Education

Languages

  • Hindi · Native or bilingual
  • Bengali · Native or bilingual
  • Malay · Limited working
  • Indonesian · Limited working
  • English · Professional working

Top skills

Data & AIAgile MethodologiesCustomer Experience TransformationData AnalyticsStrategic VisionSoftware as a Service (SaaS)

About

Growing up I could strike up random conversations with anybody and everybody, however at that point I didn’t realize that I was a good listener, observer and most importantly a storyteller. These personal traits have greatly influenced my choices of education and subsequently my work life. After getting an MBA degree in marketing my first job as a product manager would set me up for an exciting career which was to unfold in the next 25 years in telco, media, and Technology verticals. Since my passion was always to understand customer behavior and how it changes with different triggers, most of my experiences came in the areas of data management, data analytics, product marketing, customer insights & customer value management. In the last decade I have oscillated between a business

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