The Wire
← back to the wire

Marwan Al Zaabi

Vice President/Business Care at Etisalat
24.2 yrs experienceTelecommunications
Apr 2019

The move

MoveEtisalat UAE → Etisalat
TitleDirector/Service Recovery → Vice President/Business Care
LocationUnited Arab Emirates → United Arab Emirates
First time at this levelYes ★
Cross-border moveNo — same country
Years in UAE12.9
Total experience24.2 years
Etisalat headcount10,001+ employees
Etisalat industryTelecommunications
Etisalat HQAbu Dhabi
Etisalat typePublic Company

Career arc

  1. Vice President/Business CareApr 2019 — Present
    Etisalat
  2. Senior Director/Business Customer ServiceJan 2016 — Mar 2019
    Etisalat· United Arab Emirates
  3. Director/Service RecoveryJan 2015 — Dec 2015
    Etisalat UAE· United Arab Emirates
  4. Director/SMB & EnterpriseJan 2014 — Dec 2014
    Etisalat UAE· United Arab Emirates
  5. Director/Customer Experience Service DesignJul 2013 — Jan 2014
    Etisalat UAE· United Arab Emirates
  6. Senior Manager/Customer Experience DesignMay 2010 — Jul 2013
    Etisalat UAE· dubai
  7. Manager/Loyalty ProgramOct 2008 — May 2010
    Etisalat UAE
  8. Manager/Complaints Management - WirelessJun 2008 — Oct 2008
    Etisalat UAE· Ajman Customer Care Center
  9. Manager/Customer Experience - CorporateOct 2006 — May 2008
    Etisalat UAE· Secondment to Egypt, Cairo
  10. Manager/Partnership Support - eCompanyApr 2006 — Oct 2006
    Etisalat UAE· Dubai
  11. Customer Service SpecialistAug 2005 — Apr 2006
    Etisalat UAE· Secondment to Sudan, Khartoum· Full-time
  12. Customer Service Executive - Internet Consumer ServicesNov 2001 — Aug 2005
    Etisalat UAE· Dubai

Education

Share this move

View profile on LinkedIn