Mohamed Al-Kamali
-- Head of Business Excellence & Support Services | Quality Management | Service Delivery | Customer Experience
The move
MoveDubai Municipality → Etisalat UAE
TitleSenior Program Analyst → VP/Service Delivery & Customer Support Department
LocationDubai → Dubai
Career arcRooted in UAE★
Cross-border moveNo — same country
Years in UAE41.1
Total experience38.4 years
Etisalat UAE headcount10,001+ employees
Etisalat UAE industryTelecommunications
Etisalat UAE HQAbu Dhabi
Etisalat UAE typePublic Company
Career arc
- VP Business ExcellenceNov 2022 — Present
Etisalat UAE· Dubai, United Arab Emirates· Freelance - VP/Service Delivery & Customer Support DepartmentMar 2020 — Nov 2022Etisalat UAE· Dubai, United Arab Emirates· Full-time
- Sr. Director Service Delivery & Customer supportNov 2013 — Nov 2022Etisalat UAE· Dubai, United Arab Emirates· Full-time
- Customer Service Support ManagerNov 2007 — 2013Etisalat UAE· Abu Dhabi Emirate, United Arab Emirates· Full-time
- Senior Project EngineerAug 2002 — Nov 2007Etisalat UAE· Dubai, United Arab Emirates· Full-time
- Senior Program AnalystJul 1991 — Aug 2002
Dubai Municipality· Dubai, United Arab Emirates· Full-time - Software ProgrammerFeb 1987 — Jul 1991
ADNOC Group· Abu Dhabi Emirate, United Arab Emirates· Full-time
Education
- University of Wollongong in DubaiMaster of Business Administration - MBA · Quality Control Technology/TechnicianPresent
- University of Wollongong – Australian University in Dubai, UAEMaster Certification in Quality Management · Quality ManagementJun 2008 — May 2010