Mohamed Anwar

Career arc

1. Senior Director Corporate CommunicationsJan 2024 — Present

   e&· United Arab Emirates· Full-time
2. Senior Director Service Design and AssuranceApr 2021 — Dec 2023

   Etisalat· United Arab Emirates· Full-time
3. Director Service AssuranceOct 2015 — Mar 2021

   Etisalat
4. Senior Manager Quality Assurance and customer satisfactionJul 2008 — Sep 2015

   Etisalat
5. Consumer Call Center ManagerFeb 2007 — Jun 2008

   du· Dubai, United Arab Emirates· Full-time
6. Customer Support ManagerJun 2003 — Mar 2006

   Showtime· Dubai, United Arab Emirates· Full-time
7. Customer Service- CRM / Outbound Campaigns ManagerOct 1998 — May 2003

   Vodafone Egypt
8. Assistant Sales ManagerMay 1996 — Jul 1998

   Palermo Hotel, Egypt· Egypt· Full-time

Education

• Ain Shams University
  Bachelor of Business Administration - BBA · Business Administration and Management, GeneralPresent

About

I am a senior telecom executive with over 30 years of experience across customer experience, digital transformation, and operational excellence—and now proudly leading Corporate Communications at e&. My career spans end-to-end service delivery, people operations, and CX strategy, including the launch of digital platforms, transformation of training ecosystems, and optimization of large-scale contact center operations. I have led high-performing teams of 400+ across multiple geographies and helped redefine telecom service excellence. Today, I bring that operational DNA into my role as a comms leader—where storytelling, clarity, and strategic alignment are as crucial as KPIs. I believe communications is not just about telling the story—it’s about owning the narrative that builds trust, cultu

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