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Mohammed Abdallah

Director Customer Experience @ Standard Chartered | Master’s in Digital Business
0.1 yrs experienceBanking
Apr 2026

The move

Move— → Standard Chartered
TitleDirector Customer Experience
LocationDubai → Dubai
Career arcRecent arrival
Cross-border moveNo — same country
Years in UAE0.1
Total experience0.1 years
Standard Chartered headcount10,001+ employees
Standard Chartered industryBanking
Standard Chartered HQLondon, England
Standard Chartered typePublic Company

Career arc

  1. Director Customer ExperienceApr 2026 — Present
    Standard Chartered· Dubai, United Arab Emirates· Full-time

Education

Top skills

Customer Experience ManagementData AnalysisInterpersonal SkillsResearch SkillsCross-functional Team LeadershipCustomer Experience

About

Results-driven client experience and customer insights leader with extensive experience in retail banking, specialising in customer research, service excellence, governance, and strategic transformation. Proven track record of turning customer feedback, market insights, and operational data into actionable strategies that improve satisfaction, loyalty, and business performance.Experienced in leading cross-functional initiatives across digital journeys, complaints management, customer communications, segmentation, and regulatory customer outcomes. Skilled at influencing senior stakeholders, driving culture change, and translating complex challenges into practical solutions that enhance both customer experience and commercial results.Recognised for combining strategic thinking with strong ex

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