Mounir Mouine

Career arc

1. Director - Digital DesignOct 2022 — Aug 2024

   Etisalat UAE· Dubai, United Arab Emirates· Full-time
2. Head of Digital DesignOct 2020 — Present

   e& UAE· Dubai, United Arab Emirates· Full-time
3. Director, Service ExcellenceSep 2018 — Present

   Etisalat· Dubai· Full-time
4. Senior Manager, Knowledge Management & SOPsMar 2015 — Present

   Etisalat
5. Senior Manager, Digital Experience & Process ReengineeringAug 2013 — Mar 2015

   Bell Canada· Montreal, Canada Area
6. Senior Manager, Call Centre Routing Design & Delivery ProgramOct 2011 — Jul 2013

   Bell Canada· Montreal, Canada Area
7. Senior Manager, Root cause management programJan 2010 — Oct 2011

   Bell Canada· Montreal, Canada Area
8. Senior Manager, Call center operationsJan 2007 — Dec 2009

   Bell TV· Montreal, Canada Area
9. Call Centre Team ManagerMay 2005 — Jan 2007

   Bell TV· Montreal

Education

• Ecole Polytechnique de Montreal
  1998 — 2000
• Concordia University
  Bachelor in Engineering · Electrical Engineering2001 — 2004

About

Visionary digital leader and iF Design Award winner with over 15 years of experience driving UX/UI innovation, product design transformation, and strategic growth across telecommunications, digital marketplaces and technology sectors. Proven track record in building high-performing design studios, leading multimillion-dollar digital programs, and shaping the vision for an AI-powered digital interface. Currently Head of Digital Design at e& UAE, managing a design portfolio of 7 mobile apps, 3 websites, self-assisted store (SAS) experiences, and retail digital interfaces. Adept at steering cross-functional alignment, scaling agile design operations, and transforming user experiences into business value. Recognized for delivering impact at the intersection of design, technology, and busines

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