Paul A.

CX Strategy & Transformation

23.7 yrs experienceFinancial Services

Jun 2025Added yesterday

The move

MoveOCBC Bank → Mashreq

TitleManaging Director Group Customer Experience Strategy → SVP & Head of Client Experience

LocationSingapore → Dubai

Career arcRecent arrival

Cross-border moveYes · Singapore → United Arab Emirates

Years in UAE6.4

Total experience23.7 years

Mashreq headcount1,001-5,000 employees

Mashreq industryBanking

Mashreq HQDubai, UAE

Mashreq founded1967

Mashreq typePublic Company

CEO & FounderMar 2026 — Present
Aldridge Consulting· EMEA / GCC / South East Asia· Self-employed
SVP & Head of Client ExperienceJun 2025 — May 2026
Mashreq· Dubai, United Arab Emirates· Full-time
Managing Director Group Customer Experience StrategyJan 2022 — Jul 2025
OCBC Bank· Singapore· Full-time
Founder & CEOSep 2019 — Jan 2022
Aldridge Consulting LLC· United Arab Emirates· Self-employed
Senior Vice President Customer ExperienceFeb 2018 — Sep 2019
First Abu Dhabi Bank (FAB)· Abu Dhabi, Abu Dhabi, United Arab Emirates
Senior Vice President Customer ExperienceFeb 2018 — Sep 2019
First Abu Dhabi Bank (FAB)· Abu Dhabi, United Arab Emirates
Head of Customer ExperienceFeb 2015 — Feb 2018
Virgin Media
Head of Customer Experience, WealthSep 2012 — Feb 2015
Lloyds Banking Group· 33 Old Broad Street / International
Programme Manager - Wholesale Business TransformationJan 2012 — Nov 2012
Lloyds Banking Group· London, United Kingdom
Senior Change Manager, Corporate BankingJul 2010 — Feb 2012
Lloyds Banking Group
Local DirectorSep 2008 — Jul 2010
Lloyds TSB
Area Business Manager2005 — 2008
Alliance and Leicester
Regional Manager, London & Europe2002 — 2005
Waterstones

University of Leeds
· Human Geography1992 — 1995
The King's School, Worcester
1985 — 1992
University of Oxford
Postgraduate Diploma · Business Management, Templeton College1996 — 1998

Change ManagementStrategyBusiness TransformationGovernanceSales ProcessPerformance Management