Prasad Naik

Director Of Customer Experience and Care

10 yrs experienceComputer Software

March 2026Added 9 hours ago

The move

MoveMeta → Careem

TitleHead of WhatsApp Support Operations → Director Of Customer Experience and Care

LocationDublin → Dubai, United Arab Emirates

Career arcRecent arrival

Cross-border moveYes · Dublin → United Arab Emirates

Native languageEnglish

Years in UAE0.2

Total experience10 years

Careem headcount1,001-5,000 employees

Careem industrySoftware Development

Careem HQDubai

Careem founded2012

Careem typePrivately Held

Director Of Customer Experience and CareMar 2026 — Present
Careem· Dubai, United Arab Emirates· Full-time
Head of WhatsApp Support OperationsJul 2025 — Mar 2026
Meta· Dublin· Full-time
Director, Global Head of Customer SupportJan 2023 — Jul 2025
Holidu· Málaga, Andalusia, Spain· Full-time
Director, Global Head of Customer SupportMay 2020 — Dec 2022
Wolt· Helsinki, Southern Finland, Finland· Full-time
Senior Manager, EMEA Central Operations, UberEatsJun 2019 — May 2020
Uber· Amsterdam Area, Netherlands· Full-time
Regional Manager - Customer Success, GrabFoodJun 2018 — Jun 2019
Grab· Singapore
Regional Lead - Driver Onboarding and Engagement, Community Operations (SE and N Asia)Mar 2018 — Jun 2018
Uber· Singapore
Manager, Community Operations (SE & N Asia) Oct 2016 — Feb 2018
Uber· Singapore
Smart Cities Product Development - MBA Individual ProjectJun 2016 — Sep 2016
Singtel· Singapore
Internship - MBA ProjectFeb 2016 — Apr 2016
Grab· Singapore, Indonesia
Consultant - Commercialisation of IoT PlatformJan 2016 — Apr 2016
University of Cambridge· Cambridge, United Kingdom

Harvard Business School Executive Education
Leadership & Strategy2019 — 2019
University of Cambridge
Master of Business Administration (MBA) · Strategy and Marketing2015 — 2016
The Chartered Institute of Management Accountants
Certificate in Management Accounting2014 — 2014
University of Warwick
Bachelor of Arts (B.A.) · Politics and International Relations2005 — 2009