Rawan Alool

Career arc

1. Director Channel Launch ManagementJan 2020 — Present

   du· Dubai, United Arab Emirates· Full-time
2. Senior Manager - IT Performance & GovernanceSep 2016 — Dec 2019

   du· Dubai Emirate, United Arab Emirates
3. IT Performance & Managed Services Governance ManagerJan 2013 — Aug 2016

   du· Dubai
4. PMO Manager, MENA RegionJul 2012 — Dec 2012

   HSBC· Dubai
5. Sr. Project ManagerJan 2012 — Jun 2012

   EMC· Dubai, United Arab Emirates
6. Project ManagerJul 2007 — Dec 2011

   EMC· Dubai

Education

• EMC GSAP Training Program
  Professional Certification · Storage Technology FoundationPresent
• Project Management Institute
  Project Management ProfessionalPresent
• American University of Dubai
  MBA · Business Administration, Marketing Concentration2011 — 2014
• American University of Sharjah
  Bs · Computer Engineering, Engineering Management2002 — 2007

About

Product Launch Director at du, leading major transformation programs, digitization initiatives, customer base migrations, and high-impact product launches across multiple channels and customer touchpoints. With over 10 years of experience across telecom, enterprise, banking, government, and oil & gas sectors, I have delivered end-to-end projects, data migrations, and large-scale customer programs — both as a project leader at EMC and now driving market readiness and operational execution at du. Skilled in driving automation, enhancing customer experience and journeys, and improving KPIs such as NPS and CSAT through operational efficiencies, seamless readiness, channel enablement, and stakeholder engagement. Passionate about delivering transformation with speed, quality, and measurabl

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