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Saif Azar

Director of IT integration & delivery @ Du
25.5 yrs experienceInformation Technology & Services
Feb 2022

The move

MoveCrayon → du
TitleMEA Services Director → Director of IT integration & delivery (OSS/BSS)
LocationDubai → Dubai
Career arcRecent arrival
Cross-border moveNo — same country
UAE federal / sovereign destinationYes ★
Years in UAE11.3
Total experience25.5 years
du headcount1,001-5,000 employees
du industryTelecommunications
du HQDubai
du typePublic Company

Career arc

  1. Director of IT integration & delivery (OSS/BSS)Feb 2022 — Present
    du· Dubai, United Arab Emirates· Full-time
  2. MEA Services DirectorFeb 2021 — Feb 2022
    Crayon· Dubai, United Arab Emirates· Full-time
  3. Regional Services DirectorDec 2016 — Jan 2021
    Dimension Data· Dubai, United Arab Emirates· Full-time
  4. Senior Services Delivery / Customer Success ManagerJan 2015 — Dec 2016
    Dimension Data· Dubai, United Arab Emirates· Full-time
  5. Mobile Network (BTS) Acceptance Manager - AdvisorDec 2013 — Jan 2015
    stc· Riyadh, Saudi Arabia· Full-time
  6. Network Operations Processes & Quality AdvisorOct 2011 — Dec 2013
    Saudi Telecom Company· Riyadh, Saudi Arabia· Full-time
  7. Business Processes & Operations performance engineerOct 2010 — Oct 2011
    Ericsson· Riyadh, Saudi Arabia· Full-time
  8. EMC Presales EngineerApr 2010 — Oct 2010
    INTRASOFT Middle East· Amman, Jordan· Full-time
  9. IT Service Management consultant / OSS fault and performance engineer.Mar 2008 — Mar 2010
    GMS· Riyadh, Saudi Arabia· Full-time
  10. Network Management Systems and Tools Team LeaderSep 2000 — Mar 2008
    Orange· Amman, Jordan· Full-time

Education

Languages

  • English
  • Arabic

Top skills

Program ManagementChange ManagementManaged ServicesService DeliveryProcess EngineeringCustomer Success

About

A highly skilled professional with over 20 years of experience in IT services management, service delivery, and customer experience, with a bachelor's degree in Computer Science, PMP, ITIL, EMC-ISA, and PCSM certifications. Being customer-focused and a change advocate by nature, I have helped organizations transform their service delivery engines by streamlining, stabilizing, and maturing business processes, with a results-oriented approach aiming at improving customer experience, helping partners to maintain and overachieve on their SLAs, leading an agile service delivery with flexibility to reassign resources where it impacts the most. With a history assisting major multinational telecom service providers, technology vendors, and system integrators, backed with strong managerial, leader

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